Refund & Cancellation Policy

Last updated: 16.08.2025
 

At Frá Personal Trainer & Nutrition (coachfralugano.ch), we value our clients’ commitment and aim to provide flexible scheduling while ensuring fairness and clarity. This Refund & Cancellation Policy outlines your rights and obligations when booking our services.

 

1. General Policy

• All booked sessions are non-refundable.
   

• Refunds will only be considered in exceptional circumstances, at the sole discretion of the trainer.
   

 

2. Rescheduling

• Sessions may be rescheduled provided that at least 24 hours’ notice is given.
   

• Rescheduling requests made less than 24 hours before the scheduled session may be charged in full.
   

 

3. Session Packages

• Prepaid session packages are valid only for the period agreed upon at purchase.
   

• Unused sessions within a package can be rescheduled during the validity period, but cannot be carried over once the period has expired.
   

• Expired or unused sessions are non-refundable.
   

 

4. Trainer Cancellations

• In the unlikely event that the trainer must cancel a session, the client will be offered the choice of:
   

  • Rescheduling the session at no extra cost, or
     

  • Receiving a refund for the cancelled session (if already paid).
     

 

5. Exceptional Refunds

Refunds may be considered in specific cases, such as:

• Documented medical reasons preventing participation.
   

• Relocation outside the Lugano area.
   

• Other exceptional situations, assessed individually by the trainer.
   

 

6. Legal Rights

This policy does not affect your statutory rights under Swiss law. Disputes arising under this policy shall be governed by the laws of Switzerland, with jurisdiction in Lugano.